RETURN & REFUND POLICY

At Scentcissist, every order is carefully prepared and inspected before dispatch. Due to the nature of our products, all sales are considered final unless the item received is defective, damaged, incorrect, or otherwise eligible for a return under this policy.

1. Change of Mind

We do not accept returns or exchanges for:

* Change of mind or personal preference.

* Fragrance scent, strength, or performance that does not meet personal expectations.

* Incorrect product or size selected by the customer.

* Unwanted gifts or duplicate purchases.

* Products purchased during promotional sales, unless defective or incorrect.

2. Eligible Returns & Refunds

A return or refund request may be considered if:

* The item received is damaged upon arrival.

* The wrong product was delivered.

* The product has a verified manufacturing defect.

* The order is incomplete or missing an item.

All claims are subject to review and approval by Scentcissist.

3. Return Conditions

To qualify for a return or refund:

* The issue must be reported within 48 hours of delivery.

* The product must be unused, unopened, and in its original packaging, where applicable.

* Clear photos or videos of the product, packaging, shipping label, and reported issue must be provided.

* The original order number must be supplied.

For hygiene and quality-control reasons, opened or used products are generally not eligible for return, except where required by applicable law or where a verified product defect is involved.

4. Damaged or Incorrect Items

Customers are advised to inspect their parcel upon receipt.

If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with supporting photos or an unboxing video.

Approved cases will be resolved through a replacement, store credit, or refund, at Scentcissist’s discretion and subject to applicable consumer laws.

5. Refund Processing

Once a return or refund request is approved:

* Refunds will be issued to the original payment method wherever possible.

* Processing time may vary depending on the payment provider or bank.

* Shipping fees are non-refundable unless the return is due to our error or otherwise required by law.

6. Non-Returnable Items

The following are not eligible for return or exchange:

* Opened or used perfumes.

* Products with removed, damaged, or tampered seals.

* Items damaged due to customer misuse or improper storage.

* Products without sufficient proof of purchase.

* Items returned without prior approval.

7. How to Request Assistance

For return or refund enquiries, please contact:

Email: psjrempire@gmail.com

Please include your order number, a description of the issue, and supporting photographs or videos.

Scentcissist reserves the right to assess each claim individually. Nothing in this policy limits any rights available to consumers under applicable laws.

Thank you for understanding and supporting Scentcissist.